Help Center

Everything you need to get the most out of StampEzee — from setup to success.

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Getting Started

Quick startup steps, account creation and first 10 minutes checklist.

Create a StampEzee account Invite your team & set roles First-time dashboard tour Publish your first digital stamp card Manage business profile

Stamp Card Setup

All things stamp card design, reward rules, and publishing.

Create your first stamp card Multi-reward tiers Stamp-to-reward rules Digital artwork & branding tips Preview & test your card before publish Duplicate, archive, and update stamp cards

Campaigns & Automation

Automate welcome, birthday, Lapsed Customer & targeted campaigns.

Campaign types overview Create a campaign: step-by-step Audience segmentation Scheduling & recurrence options A/B testing campaigns Troubleshooting campaign delivery

EzeeCodes

Issue, redeem and manage EzeeCodes for delivery or partner promos

What is an EzeeCode?Create single-use EzeeCodes Bulk EzeeCodes for delivery partners EzeeCodes — redemption rules & expiry Integrating EzeeCodes with third-party delivery platforms Analytics for EzeeCode redemptions

Loyalty Executive Setup

Roles, device setup, scanning best practices for frontline staff.

Add / remove Loyalty Executives Set role permissions & limits Onboard your staff Device setup & QR scanning tips Audit logs & staff performance history

Analytics & Reporting

Read dashboards, exports, and how to measure ROI.

Understanding the main dashboard Redemption funnel & completion rate explained Exporting & scheduling reports Custom reports & date ranges How to measure campaign ROI

Multi-Branch Management

Manage several locations from one account.

Create / link multiple stores Assign Loyalty Execs per store Shared campaigns vs store-specific campaigns Aggregated reports across stores

Billing, Plans & Upgrades

Plan features, billing cycles, trial usage.

Pricing & plan comparison Upgrade / downgrade steps Invoices & payment methods Refund policy

Security & Privacy

Data handling, GDPR / local legal compliance basics.

Data we collect & how we use it Account access control & two-factor auth Deleting an account / data export Customer data & privacy best practices

Troubleshooting

Common retailer issues and quick fixes.

Stamps not appearing for customers Campaign not triggering EzeeCode not redeeming Staff not able to scan Sync issues across devices

Release Notes & Product Updates

Changelog & new features.

Latest release notes Roadmap highlights Beta features & how to join

Popular Articles

How to set up your first digital stamp card

Why aren’t stamps showing in my app?

Add multiple reward tiers to your stamp card

How to create a Lapsed Customer campaign

Automate push notifications for inactive users

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