Question 1

How do I sign up my business on StampEzee?

Accepted Answer

Go to the StampEzee website and click Sign Up, enter your business details, and choose a subscription plan billed through Stripe monthly or yearly (coupons supported). Once you confirm your plan, you land straight in the dashboard to set up your first branch and loyalty card. See the Pricing page for current plan options.

Question 2

Can I add more than one branch or location?

Accepted Answer

Yes, you can add as many branches as your plan allows from the dashboard's Branches section. Each branch gets its own address, working hours, and staff, while loyalty cards and campaigns can be shared across branches or scoped to just one. Analytics can also be filtered per branch.

Question 3

How do I design a stamp card?

Accepted Answer

In the dashboard, open Loyalty Cards, choose Stamp Card, and set how many stamps are needed for the reward. Pick a shape, colour and icon, and optionally add tiered rewards at intermediate stamp counts to keep customers motivated along the way.

Question 4

What's the difference between stamp cards and point cards?

Accepted Answer

Stamp cards give customers one stamp per visit or purchase until they reach a set number and unlock a reward, while point cards award points based on how much a customer spends, which they redeem for rewards from a list you define. Many retailers use point cards for higher-value purchases and stamp cards for frequent small visits.

Question 5

How do customers join my loyalty program?

Accepted Answer

Customers join by scanning your branch QR code or tapping your invite link, which opens the StampEzee app and adds your card automatically. You can display the QR code at your counter, print it on receipts, or share the invite link on social media and in emails.

Question 6

Where do I get my QR code and how do I use it?

Accepted Answer

Your unique branch QR code is available in the dashboard under Branches, ready to download and print. Display it at the till, on tables or on packaging so customers can scan it with their phone camera to join your loyalty program instantly; once they're members, staff scan the QR code inside each customer's app to add stamps or points.

Question 7

What are Ezee Codes and when should I use them?

Accepted Answer

Ezee Codes are printable one-time codes customers can type into the app to collect a stamp without a staff member scanning anything. They're ideal for takeaway and delivery orders, or any situation where handing over a phone to scan isn't practical.

Question 8

What can Loyalty Executives do, and how do I add them?

Accepted Answer

Loyalty Executives are staff accounts that scan customer QR codes to issue stamps or points and process reward redemptions. Add them from the dashboard's Team section with their email, assign them to a branch, and you can cap how many stamps they can give per visit or require your approval for edit requests.

Question 9

Does StampEzee integrate with my POS system?

Accepted Answer

Yes, StampEzee integrates with supported point-of-sale systems such as Lightspeed so stamps or points are issued automatically when a sale is rung up. Connect it from the dashboard's Integrations section; once linked, staff no longer need to scan manually for every transaction.

Question 10

What kinds of campaigns can I run?

Accepted Answer

You can run lapsed-customer win-back campaigns, birthday and anniversary offers, Refer & Earn, Scratch & Win, proximity notifications to nearby customers, plus one-off manual pushes. Messages send by push notification, email, SMS or WhatsApp, and each campaign's results appear in your analytics.

Question 11

What does the analytics dashboard show me?

Accepted Answer

The analytics dashboard shows member growth, visits, stamps issued, reward redemptions, and repeat-visit rate, with reports broken down per branch. You can also track how individual campaigns performed, helping you see which offers actually bring customers back.

Question 12

How do wallet passes work for my brand?

Accepted Answer

Once a customer joins, their stamp or point card can be added to Apple Wallet or Google Wallet as a pass that updates live as they collect stamps or points. The pass reflects your card's design, colours and logo, so it acts as ongoing on-the-go branding on their lock screen.

Question 13

Can I export my customer and loyalty data?

Accepted Answer

Yes, you can export member lists, visit history, and redemption records from the dashboard's reports section, typically as a CSV file. This is useful for backups, accounting, or feeding data into other business tools you use.

Question 14

What if I need help setting things up?

Accepted Answer

The in-app help center and FAQ cover most setup questions, and you can raise a support ticket directly from the dashboard for anything specific to your account. Our support team responds to tickets and can walk you through card design, integrations, or campaign setup.

Question 15

How do I join a business's loyalty card?

Accepted Answer

Scan the QR code displayed at the till or tap the business's invite link from a receipt, poster or social post. The StampEzee app opens automatically, and once you confirm, the stamp or point card is added to your account and ready to use on your next visit.

Question 16

How do I collect stamps or points?

Accepted Answer

Show the QR code in your StampEzee app to a Loyalty Executive at checkout, and they'll scan it to add your stamp or points. For takeaway or delivery orders, the business may give you an Ezee Code to type into the app instead, so you don't need staff to scan anything.

Question 17

How do I redeem a reward?

Accepted Answer

Open the card in your app to see how close you are to your next reward. Once you've reached the required stamps or points, show the card to staff at checkout and a Loyalty Executive will redeem it for you on the spot.

Question 18

How do wallet passes work in the app?

Accepted Answer

From any stamp or point card, tap Add to Apple Wallet or Add to Google Wallet to save it as a pass on your phone. The pass updates automatically every time you earn a stamp or point, so you can check your progress without opening the app.

Question 19

I lost my phone — what happens to my cards?

Accepted Answer

Your cards are tied to your StampEzee account, not the device, so signing in on a new phone with the same email or number brings all your cards and stamp history back. If you're worried about access, contact support from the help center and they can help secure your account.

Question 20

How do I manage notifications?

Accepted Answer

Open Settings in the StampEzee app to turn push notifications on or off, and choose whether you also want updates by email, SMS or WhatsApp. You can adjust these anytime, including for specific businesses whose offers you'd rather not receive.

Frequently Asked Questions

Popular FAQs

Frequently Asked Questions

How do I sign up my business on StampEzee?

Can I add more than one branch or location?

How do I design a stamp card?

What's the difference between stamp cards and point cards?

How do customers join my loyalty program?

Where do I get my QR code and how do I use it?

What are Ezee Codes and when should I use them?

What can Loyalty Executives do, and how do I add them?

Does StampEzee integrate with my POS system?

What kinds of campaigns can I run?

What does the analytics dashboard show me?

How do wallet passes work for my brand?

Can I export my customer and loyalty data?

What if I need help setting things up?

How do I join a business's loyalty card?

How do I collect stamps or points?

How do I redeem a reward?

How do wallet passes work in the app?

I lost my phone — what happens to my cards?

How do I manage notifications?

How does Refer & Earn work?

What are XP, levels and badges?

Is my personal data private and secure?

How do I delete my account?

Can I use StampEzee at more than one business?

What do I do if a stamp or point wasn't added correctly?

How do I log in as a Loyalty Executive?

How do I scan a customer's QR code?

How do I give a customer a stamp or points?

How do I redeem a customer's reward?

Why can't I give more stamps than the daily limit?

What is an edit request and when do I need one?

How does the leaderboard and my XP work?

Can I work at more than one branch?

I made a mistake giving a stamp — can I undo it?

Can I still scan customers if the internet is down?

Does StampEzee offer a free trial?

What's the difference between monthly and yearly billing?

How do I upgrade or downgrade my subscription plan?

What happens to my stamp and point cards if I downgrade my plan?

Can I use a coupon or discount code on my subscription?

Where can I find my invoices and receipts?

Is tax or VAT added to my subscription payment?

Which payment methods does StampEzee accept?

What happens if my subscription payment fails?

Can I get a refund for my subscription?

How do I cancel my subscription?

Can I add extra branches, and does it cost more?

How do I create a StampEzee account?

Why do I need to verify my email and phone number?

How do I reset my password if I forget it?

What is two-step verification and how do I turn it on?

How do I update my business details?

How do I add team members or Loyalty Executives?

How do I change the language of my dashboard or app?

Can I control which notifications I receive?

How do I delete my StampEzee account?

How does StampEzee handle my data privacy?

Popular FAQs